Questions, order help, or a whispered request — we are easy to reach and we answer every message within one business day.
Customer Care
Email: care@velvethour.net
Phone: (916) 531-7169
Hours: Monday–Friday, 9:00 AM – 5:00 PM Pacific Time
Response time: Within one business day, discreetly.
Mailing Address
VelvetHour.net, LLC
doing business as Velvet Hour
1521 Carp Way
Sacramento, CA 95832
United States
Please do not send returns to this address. All returns require a Return Authorization number and a return address that we will provide — see our Refunds, Returns & Cancellations Policy.
What to Include
To help us resolve things on the first reply, please include your order number, the email address used at checkout, and a photo if an item arrived damaged or incorrect.
Common Questions
- Where is my order? Your tracking number is in your shipping confirmation email and in your account under Orders. See our Shipping & Delivery Policy.
- Can I cancel or change my order? Yes, if it has not yet been released to fulfillment — generally within 2 hours. Email or call us right away.
- How discreet is the packaging? Plain, unmarked box, neutral return address, no branding of any kind. Your card statement reads VH Retail.
- How do I return something? See our Refunds, Returns & Cancellations Policy.
- How is my information handled? See our Privacy Policy. We never sell or share your data.
VelvetHour.net, LLC is an adults-only retailer. You must be 18 or older to purchase.